Returns & Exchanges
RETURN CONDITIONS
- You have 30 days to decide if an item is right for you, if you would like to return the item please contact us within 30 days of delivery.
- Item is in good shape, unused, unworn, and contains all its parts with their original tags/package.
- Free gifts must be in good shape, unused, unworn, and returned at once
- We won't accept returned items that were sent back by you directly without contacting with us first.
- Free gifts cannot be returned if lost or used, or its price must be deducted
- No matter what the situation is,the original shipping fee and Shipping Guarantee are non-refundable.
Note: the below conditions are not quality issues:
- Loose threads, raw edges, thickness, touch, and differences in color due to differences in monitor display do not constitute quality issues
- Returns due to dissatisfaction in style, color, and changes in personal preference do not constitute quality issues
- Damages due to use, wash, care, improper maintenance, self-repair, modifications, or other human factors do not constitute quality issues
- Defective goods that have been clearly indicated at the time of purchase do not constitute quality issues and are not accepted for returns
- Please refer to our sizing chart for final decision on your purchase, as our service team can only offer our recommendations. Returns due to sizing issues do not constitute quality issues.
- Due to differences in design and style between items, there may be slight differences to different items with the same size. Please refer to actual measurements.
EXCHANGES
Exchanges can be processed for the same item/color in a different size.
EXCHANGES FEE
We do not charge any exchange fees
RETURN ADDRESS
Please contact Customer Service, indicating the item(s) you would like to return and the reason.
Customer Service Mail：contact@blackpokemon.com
If there are quality issues, please provide images of said item(s).
After receiving a confirmation email from our Customer Service Team
We handle all returns-related customer service matters within 24 hours.
Do not send returned items to the sender's address from the package you received. We will not accept any returns without you contacting us first.
If you have not received your refund within 30 days of shipping out your returned product, please contact us ASAP.